Disputes and refunds
Most orders never need this page. When one does, the process is deliberately simple: the order scope is the reference, both sides submit evidence, and support decides.
Opening a dispute
A dispute is opened from the order page itself, which attaches the package terms, the requirements and the full message history automatically.
The order is frozen while the case is open: no funds move to the Earn wallet until it is resolved.
Possible outcomes
Support can release the order to the seller, split it, or refund the buyer in full. Refunds return as Heat to the wallet the order was paid from.
Repeated abuse on either side affects account standing and can end selling privileges.
How to avoid disputes
Sellers: write the package scope, delivery time and revision count precisely, and keep every promise in the order thread rather than in private channels.
Buyers: submit complete requirements at the start and use the included revisions instead of asking for new scope.
Fragen
- Where does a refund go?
- Back to the wallet the order was paid from, as Heat.
- Does opening a dispute pause the payout?
- Yes. Funds stay frozen until the case is resolved.
- Can I dispute after accepting?
- Acceptance closes the order. Contact support if something surfaces afterwards.
- Who decides?
- The BeHot.Now support team, using the order scope and the evidence from both sides.